Simple, on purpose.
Every order ships from our own shelves in Orange, California — here's exactly what to expect.
Unengraved Steadis: 90 days. 100% money-back.
Try your unengraved Steadis in real life — the couch, the boat, movie night. If they aren’t what you hoped, contact us within 90 days for a refund. Returns are free. Engraved Steadis can’t be returned.
Returning unengraved Steadis
No portals, no printers required, no hoops.
Tell us
Message us through the contact page — pick "Returns & guarantee" as the topic — or email support@getsteadi.com with your order number.
We handle the label
We reply within a business day with everything you need. Returns of unengraved Steadis are free — you never pay return postage.
You get your money back
Once your eligible unengraved Steadis are on their way back, we refund their purchase price to your original payment method. Refunds typically appear within 5–10 business days depending on your bank.
Do I need the original packaging?
No. Keep the drink steady, not the tissue paper.
What if I used them? They've been on my cans for two weeks.
Unengraved Steadis are covered even after normal use. That’s the point of the guarantee — you get to try them in real life. Engraved Steadis can’t be returned.
My order arrived damaged or something's missing.
Send a photo through the contact page and we'll ship a replacement — no return needed for damaged items.
Can I exchange for a different color?
Absolutely — tell us the color you'd rather have and we'll sort the swap when you reach out.
It's been more than 90 days.
Reach out anyway. The 90-day window is the formal promise for unengraved Steadis, but we’d rather hear what went wrong than hide behind a calendar.
Question about an order?
A real person reads every message — usually within one business day.
Contact usThe plain-English version above is the deal. The formal versions live here: Refund policy · Shipping policy