Refund policy

Steadi Labs LLC · 3419 E Chapman Ave #411, Orange, CA 92869
support@getsteadi.com · 949-444-2332

Last updated: October 12, 2026

The short version

Unengraved Steadis are covered by a 90-day, 100% money-back guarantee. If you're not happy with an unengraved Steadi for any reason, contact us within 90 days of delivery and we'll refund its purchase price. Returns of unengraved Steadis are free — we provide a prepaid return label. Used unengraved products are fine. Engraved Steadis cannot be returned or exchanged. Our damaged, defective, or incorrect order remedy below still applies.

The guarantee

We offer a 90-day money-back guarantee on unengraved Steadis purchased through steadilabs.com or getsteadi.com. The 90-day window begins on the date your order is delivered, as shown by carrier tracking (or, if tracking is unavailable, 5 business days after the ship date).

Within that window, you may return eligible unengraved Steadis for a refund of their purchase price for any reason — including simply changing your mind. In an order containing both engraved and unengraved Steadis, the guarantee applies only to the unengraved Steadis.

Used unengraved items are eligible. The guarantee exists so you can try Steadi in real life. Unengraved products that have been used normally are fully covered. You do not need the original packaging.

How to start a return

  1. For eligible unengraved Steadis, contact us within 90 days of delivery — through the contact form at getsteadi.com/pages/contact (choose "Returns & guarantee") or by email at support@getsteadi.com. Include your order number.
  2. We'll respond within one business day with a prepaid return shipping label and instructions. Return shipping is free — you will not pay return postage on any U.S. return.
  3. Once your return is scanned into the carrier's system, we'll refund the purchase price of the returned eligible unengraved Steadis to your original payment method.

Refund timing

Refunds are issued to your original payment method. Once processed on our end, refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer. If it's been longer than 10 business days since we confirmed your refund, contact us and we'll chase it down.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or isn't what you ordered, contact us with a photo and your order number. We'll ship a replacement at no cost — no return required for damaged or defective items. This applies regardless of the 90-day window for the affected shipment.

Exchanges

Want a different color for an unengraved Steadi? Contact us and we'll arrange the swap. Exchanges of unengraved Steadis follow the same process as returns and are also free. Engraved Steadis cannot be exchanged.

After 90 days

The 90-day window is our formal commitment, but if something has gone wrong with your Steadi outside that window, contact us anyway. We handle late requests case by case, and we'd rather hear from you than not.

Scope and limitations

  • This policy applies to purchases made directly through steadilabs.com or getsteadi.com. For purchases made through third-party retailers or marketplaces, please use that seller's return process; if you get stuck, contact us and we'll try to help.
  • Wholesale, bulk, and corporate orders are governed by the terms agreed at the time of sale rather than this policy.
  • Gift card purchases are non-refundable except where required by law.
  • We reserve the right to refuse refunds in cases of fraud or clear abuse of this policy (for example, repeated purchase-and-refund cycles). This reservation exists to protect the guarantee for everyone else — it will never be used against an ordinary customer with an ordinary request.

Your legal rights

This policy is in addition to, and does not limit, any rights or remedies you may have under applicable law, including California consumer protection law.

Changes to this policy

We may update this policy from time to time. The version posted on this page at the time of your purchase is the one that applies to your order.

Questions

Steadi Labs LLC · 3419 E Chapman Ave #411, Orange, CA 92869
support@getsteadi.com · 949-444-2332 · getsteadi.com/pages/contact